Shipping Policy

At Heritage Outdoor Furnishings, we’re committed to making your experience simple, transparent, and reliable—from checkout to delivery.

Shipping & Delivery Options

Free Ground Shipping (Contiguous U.S.)
We offer free ground shipping on all orders within the contiguous United States.

Free Local Delivery
Enjoy free local delivery within a 30-mile radius of our Burlington, IA storefront.

Free In-Store Pickup
Prefer to pick up your order? We offer free pickup at our Burlington, Iowa location.

Order Processing & Delivery Times

In-Stock Items
Orders for in-stock items typically ship within 7–10 business days from the date your order is placed.

Special Orders & Custom Colors
Items that are special order or require custom color selections may require an additional 7 business days beyond standard processing times.

Please note that delivery timelines may vary slightly based on order size, product availability, and seasonal demand.

Damaged Items & Claims

We take great care to ensure your order arrives in excellent condition. However, if your item arrives damaged, please follow the steps below:

Contact our Customer Service team within 7 days of delivery
Provide clear photos of the damage and packaging
Include your order details and contact information

Once your claim is reviewed and approved, we will provide a free replacement of the damaged item or necessary replacement parts.

Additional Information

Please ensure all shipping and contact information is accurate at checkout to avoid delays
Large or bulk orders may require additional coordination for delivery
Our team is always available to assist with questions regarding shipping or delivery options